Privacy Policy

Important Info

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Justinecredible Ltd is committed to the privacy of all of our customers. Any information you provide to us will be handled in accordance with this privacy policy.

This statement applies to the website www.justinecredibleltd.com and explains how we will use & store any information about you.

Under the terms of the GDPR (General Data Protection Regulation) which replaces the Data Protection Act from 25th May 2018, we maintain strict security procedures in the storage and disclosure of all customer and/or visitor information. If you have any concerns or questions about your privacy, please use the Just Contact Us  page.

What information do we collect?

We collect information from you when you register on our website to create an account, place an order, respond to a survey or communication (such as an email), or participate in another website feature.

When registering with us or placing an order, we may ask you for your name, age, email address, mailing address, telephone number, debit/credit card information or other information. You may, however, visit our site anonymously. We do not store card details, nor do we share customer details with any 3rd parties.

We also collect information about egift card recipients, so that we can fulfil the gift purchase. The information we collect about egift card recipients is not used for any marketing purposes.

Like lots of websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. You can refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We only use your personal information where the law allows us to. Most commonly, we will use your personal information when you register, purchase products, enter a competition or promotion, respond to a survey or marketing communication, surf the website or use certain other website features in the following ways:

  • To notify you of order status.

  • To manage your account

  • To personalise your website experience to allow us to deliver the type of content and product offerings in which you are most interested.

  • To allow us to provide a better service when responding to your customer service requests.

  • To process your transactions smoothly and efficiently.

  • To administer a competition, promotion, survey or other website feature.

  • To send you marketing communications to inform you of special offers and promotions that may be of interest to you. If you would no longer like to receive promotional emails from us, please refer to the "How can I opt-out, remove or modify information I have provided to you?" section below.

  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) and to prevent, detect, mitigate and investigate fraudulent or illegal activities.

How do we protect visitor information?

We have incorporated a variety of security measures to maintain the safety of your personal information.

Your personal information is contained behind secured networks and is only accessible by a limited number of people, who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

How long do we keep personal information?

We will only retain your personal information for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting and/or reporting requirements. In addition, this includes that we may retain personal information after you close account(s) to comply with legal requirements, prevent fraud and resolve disputes. After it is no longer necessary for us to keep your personal information, we dispose of it securely.

When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold, the amount, nature & sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for (6) six years after they cease being customers for tax purposes.

 

Do we use "cookies"?

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

You also have the option to adjust cookie preferences, via the pop-up that appears on our website. This allows you to choose the type of cookies you accept (if any).

 

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Justinecredible Ltd. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release of it is appropriate to comply with the law, enforce our website policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

How can I opt-out, remove or modify information I have provided to you?

Please use the Just Contact Us page to request any changes and these will be actioned accordingly.

Changes to our policy

If we decide to change our privacy policy, we will post those changes via this page. Policy changes will only apply to information collected after the date of the change. This policy was last modified on 18th August 2020.

Terms and Conditions

Please also see our Terms & Conditions section, which establishes the use, disclaimers and limitations of liability governing the use of our website.

Your consent

By using our website, you consent to our privacy policy.

This website is not intended for children and we do not knowingly collect any data relating to children.